AlexAndrea Billing
Where billing meets compassion-
revolutionizing lives!
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14,000+ customers large and small rely on us for trust transformation
Why we’re like no other
At Alexandrea Billing, patients are at the core of everything we do. As the common thread connecting us with our clients, prioritizing their needs and experiences is paramount. By putting patients first in our billing services, we achieve outstanding results that resonate throughout the entire care continuum. This patient-centric approach ensures our clients' satisfaction and, in turn, delights their patients – creating a harmonious and thriving healthcare ecosystem.
No one is us - and that’s our power.
We manage medical claims and payments between healthcare providers, medical aids and patients
Healthcare changes lives. But behind every treatment, every recovery plan, and every restored life is a system that must work quietly and flawlessly so that practitioners can focus on what matters most: their patients.
AlexAndrea Billing exists to protect that system.
We partner with healthcare professionals whose work restores mobility, relieves pain, supports mental health, and helps people reclaim their independence. Our role is to ensure that the financial and administrative side of healthcare never becomes a barrier between practitioners and the people who depend on them.
At AlexAndrea Billing, we are not just a billing company – we are trailblazers reshaping the way rehabilitative care practices thrive. From our roots in Orthotics and Prosthetics, we have evolved into a trusted force within the broader rehabilitation space and have expanded our vision to empower the entire network of healthcare professionals who restore mobility, rebuild strength, and sustain patient wellbeing. We don’t follow the industry – we redefine it, ensuring precision, compassion, and impact in every claim we touch.
Today, AlexAndrea Billing proudly serves practices across South Africa, building the most comprehensive billing support system for rehabilitative care. No other billing company connects you to this level of expertise, reach, and professional collaboration – we are the standard, and we set it.
We are honoured to serve practices across multiple disciplines that contribute to comprehensive patient care, including:
• Physiotherapists
• Podiatrists
• General Practitioners (GPs)
• General Surgeons
• Orthopaedic Surgeons
• Neurosurgeons
• Vascular Surgeons
• Rheumatologists
• Paediatricians
• Occupational Therapists
• Psychologists and Social Workers
• Psychiatrists
• Chiropractors
• Biokineticists
• Physicians
• Rehabilitation and Wound Care Nurses
At AlexAndrea Billing, we understand that quality healthcare is a team effort – and we are committed to delivering billing support that reflects the precision, passion, and professionalism of every practitioner we serve.
FAQ
Frequently asked questions:
Everything you need to know about the product and billing.
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Will I have to pay for rejected claims?
No. At AlexAndrea Billing, we succeed when you succeed. We only charge for claims that are paid by funders - your win is our win, and your loss is our loss. This ensures a truly mutually beneficial partnership.
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What happens if a claim is rejected?
Rejected claims are not the end - they are an opportunity for us to act. We follow up on every rejected claim, providing daily, weekly, and monthly reports so your practice always has clarity and control. When all possible avenues with funders are exhausted, we take it a step further by assisting with patient collections, ensuring you are fairly compensated for the care you provide. Every effort we make is designed to protect your revenue and your ability to focus on your business.
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Do you only do medical billing?
While billing is at the heart of what we do, our mission goes far beyond processing claims. We help our clients expand their reach and impact, connecting them to the market through wellness events in corporate spaces and local communities. We also support practices with medical scheme registration, practice number and business registrations, administration, staff training, and branding - ensuring they can operate efficiently, grow confidently, and focus on the work they were called to do. Through our sister company, AlexAndrea Cares, we extend medical care to patients who lack medical aid or whose benefits have been exhausted, ensuring that care is accessible and meaningful.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.